IT Service Desk / Helpdesk Specialist - Hybrid Role (Open to Fresh Graduates)

Are you a tech-savvy problem-solver looking to launch your career in IT support? Strategic Networks Inc is hiring IT Service Desk / Helpdesk Specialists for our hybrid team based in BGC, Metro Manila, with remote flexibility for candidates in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. Join us in providing top-notch IT support to our clients across the globe. As an IT Service Desk / Helpdesk Specialist, you'll be the first point of contact for our clients' technical issues, ensuring seamless and efficient resolution. You'll work with a variety of tools and technologies, including ServiceNow, Jira, and Microsoft Teams, to manage and track incidents and requests. This is your chance to grow your career in a dynamic and innovative company.

Strategic Networks Inc is a leading IT services provider, offering a wide range of solutions to clients in various industries. Our team is dedicated to delivering exceptional service and support, ensuring our clients' IT environments run smoothly. We offer a hybrid work environment, allowing you to work from the comfort of your home while being part of a vibrant office culture. Join us and be part of a team that values innovation, collaboration, and continuous learning.

In this role, you'll be responsible for handling a wide range of IT issues, from hardware and software problems to network and security concerns. You'll work closely with our clients to understand their needs and provide tailored solutions. You'll also be involved in continuous improvement initiatives, helping to enhance our processes and procedures. With your strong technical skills and excellent communication abilities, you'll play a crucial role in ensuring our clients' satisfaction and our team's success.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to clients, resolving technical issues promptly and efficiently.
• Manage and track incidents and requests using ServiceNow and Jira.
• Collaborate with internal teams to ensure smooth IT operations and support.
• Document and maintain accurate records of all IT incidents and resolutions.
• Stay updated with the latest IT trends and technologies to provide cutting-edge support.
• Participate in continuous improvement initiatives to enhance our processes and procedures.
• Communicate effectively with clients and internal teams using Microsoft Teams.
• Ensure compliance with IT policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1-3 years of experience in IT support or a related role (fresh graduates welcome).
• Strong technical skills in hardware, software, and network troubleshooting.
• Familiarity with ServiceNow, Jira, and Microsoft Teams.
• Excellent communication and problem-solving skills.
• Ability to work in a hybrid environment and manage time effectively.
• Certifications in ITIL or CompTIA A+ are a plus.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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